Terms and Conditions

Disclaimer

Any information provided by The Goodnight Theory, whether it be on the website, Facebook, Instagram or during the client/consultant interaction is intended to assist families with infant and child sleep issues.  It is not to be used as a substitute for medical advice or treatment. The Goodnight Theory recommends seeking medical advice from a qualified health professional if you feel your child needs medical attention.  

Terms & Conditions for Packages.

These terms and conditions apply to the following packages: The Newborn Love, The Sleepy Babe, The Sleep Tight and The Goodnight Education Packages. 

  1. All consultation fees must be paid prior to commencement of initial phone consult. The Goodnight Theory reserves the right to postpone and or cancel a consultation should payment not be finalised.

    1. Payment should be made through direct deposit via the bank details provided.

  2. If the client chooses not to proceed after the initial phone consult, prior to receiving the emailed sleep plan, the client is eligible for a 25% refund on the sum paid for the package.

  3. If the client chooses not to proceed after the initial phone/home consult, once the sleep plan has been emailed or at any stage during the first week of follow up the client is eligible for a 10% refund of the payment for the package.

  4. If the client chooses not to proceed during the second week of follow up, no refund will be given.

  5. The Goodnight Theory will strive to provide the best and most individualised sleep support and information but takes no responsibility for any lack of family responsiveness and participation. 

  6. If the Client becomes uncooperative, threatening, or if there is reason to believe that the parent is not taking reasonable steps to ensure the care and safety of the Child, The Goodnight Theory has the right to terminate services without a refund.

  7. If a client decides they will require a further week of support after the initial two week program, this will be provided at an additional cost.

  8. As a participant in The Goodnight Theory’s sleep programs, the Client is expected and encouraged to always follow SIDS safe sleeping guidelines.

  9. If you need to put the program on hold after commencement, arrangements will be at the discretion of The Goodnight Theory.